Overview
Shubh Bansal (“we,” “our,” or “us”) operates as an independent software developer and product builder. This Privacy Policy describes how we collect, use, store, and protect information in connection with our software products, including the Box Manufacturing ERP System, and this website.
We are committed to protecting the privacy of our customers and users. This policy explains what data we collect, why we collect it, and how it is handled.
Information We Collect
Business Contact Information
When you inquire about or purchase our products, we may collect:
- Full name and business name
- Email address and phone number
- Business address and GST information (where applicable)
- Payment reference details (we do not store card numbers or sensitive payment data)
ERP System Data
The Box Manufacturing ERP System stores data locally on your hardware. This includes order records, customer information, worker data, billing records, and payment history that you enter into the system. This data is stored entirely on your own premises and is not transmitted to our servers.
Website Usage Data
We may collect basic website interaction data such as page views and referral sources to understand how visitors use our website. This data is aggregated and not linked to individual identities.
How We Use Your Information
We use the information collected solely for the following purposes:
- Processing and fulfilling software purchase and licensing requests
- Providing customer support, onboarding assistance, and technical help
- Sending product updates, security notices, and renewal reminders
- Responding to inquiries submitted through our website or by email
- Maintaining accurate business and billing records as required by law
Data Storage and Security
All customer data collected by us is stored securely using appropriate technical and organisational safeguards. We implement reasonable security measures to protect against unauthorised access, disclosure, or loss of your personal information.
ERP system data entered by end-users is stored locally on the customer's own hardware. We do not have access to this data, nor is it transmitted to our systems in the course of normal software operation.
No Third-Party Data Sharing
We do not sell, rent, trade, or otherwise transfer your personal information to third parties. We do not use your data for advertising purposes. We do not share your information with any marketing platforms or data brokers.
We may share data only in the following limited circumstances: (a) when required by applicable law or legal process; (b) to protect our legal rights; or (c) with your explicit prior consent.
Data Retention
We retain your business contact and transaction information for as long as necessary to fulfil the purposes outlined in this policy and to meet legal and regulatory obligations. You may request deletion of your data by contacting us at the email address below.
Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated data
- Request deletion of your personal data, subject to legal retention requirements
- Withdraw consent for communications at any time
Contact
For any questions, requests, or concerns relating to this Privacy Policy, please contact us at:
We aim to respond to all privacy-related queries within 5 business days.